Privacy Policy

Last update: October 2025

1. Introduction

Altimex (hereinafter “we,” “our,” “Altimex”) attaches paramount importance to the protection of the personal data of its Users (visitors, customers, prospects).
This Privacy Policy (or “Policy”) explains how we collect, use, store, share, and protect the personal data you provide to us through our websites, digital services, platforms, and applications (collectively, the “Service”).

By using our Services, you consent to the collection and processing of your data as described below. If you do not agree to this Policy, please do not use our Services.

2. Scope of application

2.1. This Policy applies to all individuals (customers, prospects, visitors, registered users) whose data is processed by Altimex, in particular via its websites (e.g. altimex.ca, altimexconsulting.com, altimex.avabusiness.net) and associated platforms.
2.2. It covers all personal data that you voluntarily provide to us (forms, registration, contact, subscription) or that we collect automatically (cookies, logs, analytical tools).
2.3. It applies regardless of your geographic location and takes into account the applicable legal obligations (local, regional, or international regulations) depending on the users.

3. Définitions

• Personal data : any information relating to an identified or identifiable natural person (name, address, email, phone number, IP address, etc.).

• Treatment : any operation performed on personal data (collection, recording, storage, use, etc.).

• Data controller Altimex, as the entity defining the purposes and means of data processing.

• Sub-contractor : any external service provider to whom Altimex entrusts part of the data processing.

• Consent : a freely given, specific, informed, and unambiguous indication of the individual's wishes by which he or she signifies his or her consent to the processing of his or her personal data.

4. Data collected

4.1 Data that you voluntarily provide to us

When you interact with our Services, you may provide us with:

• Last name, first name

• Email address

• Phone number

• Postal address

• Company name, title, position (for legal entities)

• Content of messages sent via contact form

• Billing information (if purchasing services)

• Any other information you choose to provide (resume, documents, comments, etc.)

4.2 Automatically collected data

When you browse our websites or use our services:

• IP address

• Browser type, browser version, operating system

• Pages viewed, visit duration, clicks

• Cookies, trackers, web tags

• Device data (mobile, tablet)

• Provenance (references), approximate geolocation data

4.3 Data from third parties/external sources

We may also obtain data about you through:

• Partners or service providers with whom you have interacted

• Social media, professional platforms (e.g., LinkedIn)

• Public databases (in compliance with applicable legislation)

5. Purposes of processing & legal bases

We use your data for the following purposes:

We will only retain your data for as long as is strictly necessary for the purposes defined, unless otherwise required by law.

6. Cookies & Trackers

6.1. We use cookies and trackers to:

• Ensure the proper functioning of the site

• Measuring audience and service usage

• Customize the user experience

• Manage consent preferences

6.2. During your first visit, an information banner asks for your consent to non-essential cookies. You can withdraw or change this consent at any time via the cookie settings.
6.3. You can refuse cookies via your browser settings, but this may affect certain features of the Service.

7. Data sharing and transfer

7.1. Sharing with third parties/subcontractors

We may share your data with:

• Technical service providers (hosting, maintenance, CRM, emailing)

• Partners with whom you have agreed to interact

• Public authorities, judicial authorities in accordance with legal obligations

Each of these third parties undertakes to respect the confidentiality and security of the data, and only uses your data in accordance with our instructions.

7.2. International transfers

If your data is transferred outside your country or outside the geographical protection area (e.g., outside the EU for European citizens), Altimex guarantees that:

• standard contractual clauses or appropriate safeguards are put in place,

• or that the recipient country is recognized as providing an adequate level of protection,

• or your express consent is obtained.

8. Security and confidentiality

8.1. Altimex undertakes to take reasonable technical, organizational, administrative, and physical measures to protect your data against destruction, loss, unauthorized access, modification, or disclosure.

8.2. Access to your data is limited to authorized personnel and service providers who need to process it in the course of their duties.

8.3. In the event of a personal data breach (security incident), Altimex undertakes to notify the competent authorities and, where applicable, the individuals concerned within the time limits required by applicable regulations.

9. Data retention period

Your data is stored in accordance with the following principles:

• Contact/marketing data: until you withdraw your consent or request deletion

• Contractual/billing data: for the legal period (e.g., 5 to 10 years depending on applicable tax and commercial obligations)

• Browsing data/cookies: according to the periods specified in the cookie policy, or until consent is withdrawn

• Anonymized or aggregated data: may be retained indefinitely for statistical and analytical purposes.

10. Rights of data subjects

In accordance with applicable legislation (e.g., the GDPR for EU residents, or local laws in Côte d'Ivoire), you have the following rights:

• Right of access: obtain confirmation that your data is being processed and obtain a copy of it

• Right to rectification: correct inaccurate or incomplete data

• Right to erasure (right to be forgotten): request the deletion of data under certain conditions

• Right to restrict processing: request that the use of your data be restricted

• Right to object: object at any time to processing based on legitimate interest or direct marketing

• Right to portability: receive your data in a structured and transferable format

• Right to withdraw your consent: if processing is based on your consent

• Right to lodge a complaint with a supervisory authority

To exercise these rights, you can contact us using the contact details provided in the following section. We may require proof of identity in order to respond to your request.

11. Minors

Our Services are not intended for minors (under the applicable legal age in your country).
We do not knowingly collect personal data from minors. If you believe we have collected data from a minor, please contact us so that we can delete this data.

12. Policy modifications

Altimex may modify this Policy at any time. Any modifications will be published on the website with an update date.
If the changes are significant, we will notify you (for example, by email) and give you the opportunity to review the changes.

Your continued use of the Service after the publication of the amended Policy constitutes your acceptance of these changes.

13. Links to third-party websites

Our websites may contain links to third-party websites. This Policy does not apply to external websites.
We encourage you to review the privacy policies of these sites before providing any personal data.

14. Responsibilities

Altimex cannot be held liable:

• indirect damages resulting from the use of your data

• the use of your data by third parties in cases where you have voluntarily provided it

• cases of force majeure or unforeseeable events affecting the security or integrity of data

15. Contact Information

You may contact us with any questions regarding this Policy or to exercise your rights:

Altimex
Lisgar Dr, Mississauga,
Ontario Canada
E-mail : contact@altimex.ca
Téléphone : +1 416-900-9014